This Privacy Policy explains how Elite Hands Body and Spa, operated by Elite Hands Body and Spa LLC (“Elite Hands,” “we,” “us”), collects, uses and protects information when you visit our website, book a service, place an order, join a membership or sign up for text messages. Our business is located at 5550 W 10th St, Suite D, Indianapolis, IN 46224.
Text messaging and your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information we collect
- Contact details you give us, such as your name, mobile number and email address.
- Booking and order details, such as the services you book, appointment times, apothecary orders, shipping addresses, pickup preferences and notes you send us.
- Membership and gift card details, such as your plan, renewal dates and balances.
- Information you choose to share for your treatment, such as pregnancy or recent surgery, which we use only to provide your service safely.
- Payment information. Payments are processed by our payment provider. We do not store full card numbers on our systems.
- Website usage data, such as pages visited and device type, collected through cookies and similar tools used by our website platform.
- Text message consent records, including the date, time and form where you opted in.
How we use information
- To schedule, confirm and remind you about appointments, and to prepare and notify you about orders.
- To manage memberships, gift cards, referrals and payments.
- To answer your questions and provide customer care.
- To send marketing messages, only if you have asked to receive them.
- To improve our website and services, and to meet legal and tax obligations.
Text messages (SMS)
If you opt in, we will text you at the number you provide. There are two separate types, and you choose each one: appointment and order updates (confirmations, reminders, pickup and shipping notices) and offers and news (specials, membership news and rebooking reminders). Consent is never a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. After you reply STOP, we will send one message confirming you have been unsubscribed. Full program details are in our SMS Terms.
We do not sell, rent or share your mobile number or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed for them to do that work. These include our website, booking and online store platform, our payment processor, and our customer messaging platform. They are not permitted to use your information for their own marketing. We may also disclose information when required by law or to protect the safety of our clients and staff.
How long we keep information
We keep information for as long as needed to provide our services, maintain your account or membership, and meet legal, tax and accounting requirements. Text consent records are kept for as long as you remain subscribed and for a reasonable period afterward as proof of consent.
Your choices
- Reply STOP to any text to opt out of messages.
- Use the unsubscribe link in any marketing email.
- Contact us to access, correct or delete your information, subject to records we must keep by law.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and text messages are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Elite Hands Body and Spa LLC
5550 W 10th St, Suite D, Indianapolis, IN 46224
Phone: (317) 672-2644
Email: elitehands@ymail.com